Portal HelpDesk Service Center

Main Features

• Ticket can be created from both side Admin as well as Customer/Employee
• Track ticket status
• Smart bell notification options
• Fully integrated with calender to schedule meeting
• Attachment option for any documents
• Can create and close from both sides
• live chat options
• Fully align with standard Odoo

Configuration In the Support Desk app go to configuration and team

• Create team as many as per you need e.g IT, HR, Medical
• Give the Team name like Technical in my case
• Assign team lead / Manager
• Add members to the team

Now the ticket can be create from both sides and also close from both sides

Lets try form customer side

click on the My Tickets by default list of tickets created by the customer

On the right side of Profile the bell notification

On the right side Create New Ticket

On the right side Create New Ticket.

Fill the form select the associated Team/Department this comes from the Backend we created.

Leave the fields if not needed like attachment, Meeting date time etc.

When ticket submitted

In the form Assign Agent and Closing time(when the ticket resolved) and see the status New

Under ticket the chat option

On admin side when the agent assigned and start working on it

The Meeting schedule button appear also if needed meeting

By clicking the meeting schedule button

It will auto schedule the meeting on the give date time and smart button for more ticket details

Any meeting having schedule meeting, will show smart button

When the ticket Resolved from admin side

see the client side

When the ticket closed the client will get the bell notification

And also to accept or reject the resolved decision if the issue still persist

In case of no response after 48 hours the ticket will be closed auto

Thanks for choosing my solution